Frequently Asked Questions

Q: How can I place an order?
You can place an order through our website by selecting the products you want and proceeding to checkout.

Q: What payment methods do you accept?
We accept credit/debit cards, online bank transfers, and other secure payment methods.

Q: How long does delivery take?
Delivery times vary based on your location, but generally, domestic orders arrive within 3-5 business days, while international orders may take longer.

Q: Can I cancel my order?
Orders can be cancelled within 24 hours of placing them. Once processed, cancellations may not be possible.

Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

Q: What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer support team within 24 hours with photos of the damaged item for assistance.

Q: How do I return an item?
To return an item, please contact our customer service team within 72 hours of purchase. Ensure the product is in its original packaging and meets our return criteria.

Q: Will I receive a full refund?
Refunds will be processed within 72 hours after approval. Shipping costs and VAT will be deducted from the refund amount. Products with damaged seals or packaging are not eligible for returns.

Q: How can I contact customer service?
You can contact our customer service team via email or phone for any inquiries regarding your order.

For further assistance, please reach out to our support team at: +971 48343111